Contact & Privacy Rights

We aim to respond to privacy requests within 30 days. Requests about a child’s information are handled by a person, not an automated system.

For your child’s personal information, you may at any time and without giving a reason:

• Review it — see everything Rusty holds about your child.
• Export it — get a machine-readable copy.
• Correct it — fix a name, age, grade, or preference.
• Refuse further collection — turn a feature off, or archive the profile, and we stop collecting.
• Withdraw consent — revoke any permission you gave.
• Delete it — remove one child, or your entire account and family.

The fastest route is in the app, because you are already signed in as the verified parent.

Review and export

Parent Settings → Privacy & Data → choose the child → Export this child’s data. The file is built on demand and is not stored on our servers.

Correct

Parent Settings → the child’s profile → edit name, age, grade, goals, or preferences.

Change or withdraw consent

Parent Settings → Privacy & Data → Consent choices. Turning one off stops that processing going forward. Turning off voice stops Rusty’s spoken tutoring.

Delete

Parent Settings → Privacy & Data → Delete this child’s data, or Delete my account to remove the whole family. Stored files are removed before the records that point at them, and if any part fails we tell you instead of claiming success.

Email privacy@userusty.com and tell us what you want to do and the name of the child profile. Because these requests concern a child’s information, we will take reasonable steps to confirm you are that child’s parent before we act — usually by asking you to send the request from the email address on the account, or to complete the adult check again.

Some information is necessary for an activity to function. If you withdraw consent for it, that activity stops. We will not withhold unrelated parts of the app, and we will never require more information than an activity reasonably needs.

If you are not satisfied with our response, contact us again at privacy@userusty.com and ask for it to be escalated. You may also contact the U.S. Federal Trade Commission at ftc.gov or the FTC’s children’s privacy hotline at COPPAhotline@ftc.gov.